Our refund policy

For digital murder mystery party kits. Last updated July 5, 2026.

Before your character packets go out

A full refund, no questions asked. Your character packets are delivered automatically a few days before your party (your party page shows the exact date). Any time before that moment, email us and we'll refund your purchase in full.

After your packets have gone out

Once your guests have received their characters, the mystery has already begun, so we can't offer an automatic refund. But we'd rather lose a sale than leave a host unhappy: if something isn't right, write to us and we'll make it right. That may mean a replacement game, a credit toward another kit, or a refund, depending on what went wrong.

If technology fails on your party night

This one is simple: if our system fails during your party and the printed backup we provide doesn't save the evening, you get a full refund. Your party mattering more than our sale is the whole point of the backup.

How to reach us

• Email games@bespokemysteries.com from the address you purchased with, or call or text us at (254) 693-4946.
• Tell us your party name or order email. Nothing else is needed.
• A real person answers, usually within a day.

Payments are processed by Lemon Squeezy, our merchant of record; approved refunds are returned to your original payment method by them, typically within 5–10 business days.

See also our terms of service and privacy policy.